19 Jan

Internships at Seva Setu!

Say hello to Nikita Gupta, an aspiring MBA graduate from XIME, Bangalore. She spent three weeks, from mid-December to early January, interning with us at our Patna office.

She started contributing to our flagship program “Each one, Reach one” riIMG-20170108-WA0003ght from day one — she was responsible for growing our base of call champions and getting them going with the remainder of the program. During her stint, she was exposed to India’s rural healthcare system and understood some of its limitations. She honed her general management skills by simultaneously managing multiple stakeholders involved in the program — mothers from urban India, mothers from rural India, internal teams at Seva Setu and reviewing literature around the details of relevant schemes! Phew!

A loud shout out from everyone at Seva Setu to Nikita for spending time with us! We’d love to see her back for another stint.

If you want to similarly expose yourself to the realities of rural India, and want to learn from an active group on the field, feel free to drop a line at intern@sevasetu.org. We’ll be happy to get you started!

03 Jan

2016 at a glance

2016 has been a fun year at Seva Setu. We eagerly look forward to 2017 to bring about changes on ground, Seva Setu style :)

Looking back, 2016 was a year of consolidation and introspection at Seva Setu. We were not focused on expanding our services and scaling our operations in different regions. Instead, we were keen on strengthening and streamlining our internal processes. We focused on ensuring the data we collected on the field was rigorously maintained and indexed. We also identified and integrated technology in programs where we thought it would greatly help scaling them. Doing so has prepared us to aggressively expand our portfolio of services in 2017 as well as replicating them across geographies. We want to strongly establish our brand presence as well on the field in addition to having polished operations. 2017 is also the year Seva Setu turns three. With this, we now want to be formally involved with local governments in executing various projects in our areas of expertise. 2016 has thus been a year of preparation for the high amount of activity we hope to see in 2017!

infographic-final-dec-2016

We highlight here some of our posts from the year before –

  • Citizen care: We worked primarily on three pension schemes – for the disabled, for senior citizens and for widows. The second half of the year saw our focus shift towards the disabled, and covering three districts in parallel. We learned a good deal about the processes and challenges in ensuring people received their benefits from the government. [Our opinion piece]
  • Mother care: After seeing a lull at the beginning of this year, 2016 saw a swanky-revival of its Each one, Reach one program. We got good coverage from the press and got on board urban mothers from varying professions and backgrounds to befriend peers from rural Bihar! We now have a fully automated tool to schedule and manage phone calls. We have begun receiving feedback from urban mothers and are resolving escalations raised by them. [Web-based software] [Press article]
  • Child care: 2016 saw a tough year for our Child care program. We fought tooth and nail in ensuring that the NRC in Patna, which was shut down without notice, was reopened in two months’ time. We also faced resistance from families in Patna in going to the centers. On a positive note, most families in Vaishali obliged and realized its significance. Our opinion piece of issues in the current setup also got press coverage. [Related post] [Press coverage]
  • IT training: We completed four batches of skill training this year. We were pleased to see the warm response we got from the people of Vaishali in participating in this program. Basic computer literacy as a skill has high returns in our growing knowledge economy. We want to see how we can get those we train employed in local markets. [Related post]
  • Audits of public services: We also spent time on auditing existing facilities and liaisoning with the government to rectify issues we had spotted in them. We audited Anganwadi centers – to ensure basic facilities like weighing machines, growth charts etc. were available at the centers; and health centers – health subcenters in villages and block-level primary health centers. The audits of Anganwadi centers led to several fruitful meetings with the CDPOs and the health center audits led to action being taken after we filed complaints with Bihar’s Lokshikayat center. [Health center report]
  • Sewing training and creating markets: We continue to operate sewing training centers in which get batches of 20-30 young women trained in sewing and related skills. Towards the end of 2016, we were able to liaise with local vendors in ensuring their produce got into the local markets. We are very optimistic about this program taking off full-steam, given the successful pilots we’ve seen thus far. [Related post]
  • Technology and processes:  2016 witnessed an emphasis on technology. By rigorously maintaining internal data stores and making our code-bases public, we restructured our operations to make it amenable to disciplined data collection and analyses. We are now on GitHub and have a dedicated community of 5-6 developers who are involved in designing and maintaining our software-related tools! [Each one, reach one software] [Our live stats from citizen care]

With this, we really look forward to 2017! We thank our team of field executives, employees, and volunteers who’ve worked shoulder to shoulder in getting us here. We think we’re better prepared in facing challenges that this space will throw at us and we’re optimistic that our experience in this domain thus far will help us be more efficient and impactful!

Hello 2017!

04 Apr

Be a CALL CHAMPION | Each One Reach One

When Seva Setu began it’s journey, one of the first things that came to our notice was how young mothers from rural India were not able to have the best of medical facilities, guidance and monitoring at their doorsteps. In spite of the ambitious Village Health and Nutrition Days happening every month in every village, mothers still had no “easily accessible” solution for their concerns.

That’s when the grey cells at Seva Setu got working and true to its name, devised the Each One Reach One program. This is an elegant program where one person from urban India is made a “buddy” to one mother in rural India. By having a conversation for an hour a month, the urban, more experienced mothers can hand hold young rural mothers into a safe, healthy motherhood and can monitor their general health.

We started off this program through an MS Excel based system. Today, we are ramping this effort up in order to get as many mothers from urban India on board. Through a neat web app, we now have a fully automated call management system up which will help a “Call Champion” manage her calls with the mother from rural India.

This is a call for all you folks out there who can spare an hour a month to talk to these young mothers. You could also get your parents, friends and peers to be involved in this! The process is fairly simple – Register yourself here and we’ll get back to you in a day and have a word with you on how to go about this. You’ll be shadowing an existing call champion for a day and after that, the stage is all yours.

For any other queries, please feel free to comment here or write a note to help@sevasetu.org

Our previous call out from more than a year ago –


I am a working woman. I am a mother of two. I generally keep quite busy with home & office. Yet, I find 2-3 hours every week to reach out to, speak (on phone) to and counsel my pregnant and lactating women friends from the villages of ‪Vaishali‬ & ‪‎Patna‬, ‪‎Bihar‬ on various ante & post natal interventions. We often do a little bit of unrelated chit-chat as well :) It is a wonderful feeling reaching out and getting a different world view. Yes, I am a ‪#‎CALLCHAMPION‬ with ‪#‎EORO‬ ‪#‎MOTHERCARE‬ program of Seva Setu. Yes, I am a part of a change! Together we are creating some positive ruckus on ground, step by step, every day. DO YOU WANT TO BE A PART OF THIS?