The government has created numerous welfare and developmental schemes for the poor and needy. However, the people who can avail these schemes are not aware of them. If aware, they need to run pillar to post to get actual benefits. We facilitate with information dissemination and facilitation under our Citizen Care programme. Since the inception of this programme a year back, we have supported more than 6,000 individuals obtain various benefits (like the ‘Indira Gandhi Vridhawstha Pension Yojana’, ‘Indira Gandhi Vidhwa Pension Yojana’, ‘Kanya Vivah Yojana’, ‘Vikalang Pension Yojana’ and many more). In line with our philosophy of being a bridge (Setu), we have connected the deserving citizens to the right sources. While there is more that we need to do in terms of creating systems, structures to scale up and streamline operations, what really gives us hope is that many of the people who got support from us, have become local agents of change. They now are disseminating information and supporting facilitation to their friends in the villages. It is just a little step towards, we being redundant in the long run. But a step worth mentioning and sharing!